Terms & Conditions of Sale
For the purposes of all sales transacted on this site, the seller is: di Lusso Estate, 162 Eurunderee Lane, Mudgee NSW 2850, Australia Telephone: +61 2 6373 3125, ABN: 76 100 817 534
When you place an order with di Lusso Estate your details are sent encrypted to us using SSL Certificate protocol.
Once your order has been placed please note your order number supplied on the last screen of the ordering process. After we have processed your credit card and your order has been picked you will receive an email confirming an estimated delivery date, this is your tax invoice.
Payment and Pricing
We accept payment by major credit cards (Visa, MasterCard, American Express and Diners Club). We process your credit card manually to allow us to make sure we have the item or items in stock before we charge your card. All prices are stated in Australian dollars.
Carrier & Shipping Method
Our wine is delivered by a reputable courier service.
~ NSW, ACT, VIC, SA, QLD (Sth East only), WA (Perth only)- first case $18.00, additional cases free *
~ TAS, QLD (Other), WA (Other) - first case $25.00, additional cases free *
~ All other Australian destinations - first case $25.00, addtional cases free *
* Once you place an order with di Lusso you automatically become a Comune Member and enjoy many benefits: 10% discount, free delivery & more…
Should there be any extraordinary delays in our handling of your order, we will contact you to keep you informed. Should you be unhappy with the delay, we will refund all monies we have billed and cancel the order.
Orders Outside of Australia Please contact us to arrange payment and delivery.
Where any of our products are not satisfactory, please contact us within 14 days of receipt and we will arrange for exchange or for a credit note to be issued. We stand by the di Lusso brand and would like to assure all customers that their feedback is dealt with appropriately.
Please direct any complaints in the first instance to: di Lusso Estate, via email or phone INT +61 2 6373 3125
di Lusso Estate does not belong to any independent dispute resolution programs. If you feel your complaint has not been handled adequately by us you should refer to your home state or territory department of consumer affairs or fair trading.
di Lusso Estate is intended primarily for Australian consumers and it is assumed most customers will be resident in Australia. The applicable law for matters concerning di Lusso Estate is that of the state of New South Wales.
How To Contact Us Should you have other questions or concerns about these privacy policies, please send us an email or phone: INT +61 2 6373 3125.
Changes to these terms and conditions
di Lusso Estate may modify these terms and conditions at any time without providing notice to you. Your continued use of the site after such a modification constitutes your acceptance of that modification. For this reason we provide a link to the terms and conditions at the bottom of every page -- you should check them each time you visit, because you are bound by them if you use the site.